Using JPath and JPath-GUI24, Consorzio Triveneto were able to streamline information access with BASE24 and their TMA NSK/Pathway system. Working with a traditional terminal emulation, answering customer calls involved complex navigation between six main parts of the applications along with frequent switching of sessions. Highly redundant data entry or manual copy and paste of codes to and from the clipboard were causing long response times and severe customer dissatisfaction. The new JPath call centre solution integrates the two applications, assisting operators in answering customer calls so that all required information is just a mouse click away. Furthermore, the design of the solution was anticipating the migration to BASE24 version 6.0.