What is a "ticket"?
A support ticket or "ticket" is a thread which records steps of a process like e-mails, phone calls and other activities for a single issue. It is very important that a single support issue is handled as exactly one ticket.

How we would like to receive support inquiries
Online Support Request Forms are our preferred method for receiving your support requests. Using these special product-related support forms will help to efficiently investigate your support request in a time-saving manner.
You can also simply send an e-mail to support@comforte.com or call the phone numbers listed above.

Ticket handling by e-mail
You will receive an auto response including the ticket number - , whenever a new ticket has been created. Make sure that you enter the whole number including brackets. This is an example for the format: [Ticket#2008010111000001].
Until the ticket is closed, all further communication regarding this incident should contain the ticket number in the subject header.
Note: All e-mail communication from you (the customer) to the comForte support team should only be addressed to support@comforte.com rather than any comForte individuals.

Summary
We would like to highlight the constant use of the appropriate ticket number until the case is closed.
Also, please address your new and ongoing support e-mails only to support@comforte.com rather than to a single support analyst.